Helpdesk - MB connect line (en)

FAQ

• Earlier articles
• How can I identify the hardware version of my device?
• How can I check if a specific port is reachable from my location?
• und 19 mehr...

Ticket creation and processing

• How can I get in touch with you regarding a support case?
• What information is needed for ticket processing?
• How do I obtain support information / logs from an mbNET / mbNET.rokey?
• und 6 mehr...

FAQs on device migration V1 to RSP / V2

• How does the move from the V1 portal to the RSP / V2 work?
• What are the requirements for the migration from V1 to RSP V2?
• Why does it make sense to move from V1 to RSP V2?

FAQs on the CTM updates

• What changes for device operation after the CTM updates?
• What are the CTM updates for?
• Why are there multiple CTM updates?
• und 3 mehr...

Product-specific help

• mbNET / mbNET.rokey
• mbNET.mini
• mbDIALUP
• und 271 mehr...

Application examples

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Configuration notes

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Tutorials

• Tutorials: Previous articles
• Tutorial: SIMPLY.connect

Troubleshooting

• mbDIALUP only works as Administrator / PID error
• Siemens Sm@rtClient cannot connect to the panel

Feature suggestions

• Note on the "Feature suggestions" section